20 Faceprint

Facial recognition has always been a core component of visions of the future and science fiction stories, and it is now on its way to replacing the fingerprint as the unique identifier. A wide range of technological developments and innovations have not only made this technology more precise and reliable, but also enabled it to be used beyond institutional identification purposes.

Besides the use of facial recognition software in public spaces, as is being pursued with most vigour in China at the moment, facial recognition is also deployed in shopping malls, at the product level, such as with the iPhone X (FaceID), and especially in social networks in order to identify and label users in different photos. The benefits of facial recognition in shopping scenarios include the easy identification of users and the related personalization of the customer journey based on previous purchases and other data points linked to the customer’s face. Here too, China and its tech giants like Alibaba, JD.Com and Suning are playing a pioneering role. Facial recognition not only makes it possible to detect customers and their interests, but allows payments to be made and – in the case of Xiaomi – enables access to autonomous, staffless stores via matches with social media profiles.

The advantages of facial recognition when it comes to boosting the efficiency of time-consuming processes like boarding a flight and border checks are obvious, and are already being used by companies and some countries. However, a counter-movement is also developing which takes a more critical view of facial recognition technologies and their, as yet, unforeseeable consequences. At the University of Toronto, artificially intelligent algorithms can subtly change online photos so that the alterations cannot be seen by the human eye but deceive facial recognition algorithms and make it impossible to fully establish an identity. Besides static facial recognition, the latest approaches are working on identification by way of three-dimensional face scans and identifying people’s moods with the help of facial biomarkers and specific facial expressions.

Store welcomes shoppers with their avatar

The Chinese operator of self-service stores Xiaomi has opened a staff-free store in a district of Beijing. To gain acces...

July 25, 2017

Paying in the pharmacy via facial recognition

The Chinese payment platform Alipay has opened its first "Future Pharmacy" in Zhengzhou to enable customers to pay via f...

July 13, 2018

AR beer label recognises moods

The companies Talkin’ Things and Multi-Color have developed a smart beer label for "Black Beer", offering customers a sp...

June 18, 2018

Algorithm protects from facial recognition

Researchers from the University of Toronto have succeeded in using an algorithm to protect photos from facial recognitio...

June 8, 2018

Personal service with facial recognition

Sydney’s Bahista Café uses facial recognition to improve its customer service. The owner of the café teamed up with a de...

March 15, 2018

Personalized music thanks to facial recognition

The streaming service Pandora used facial recognition at the festival South by Southwest to analyze data from 10,000 son...

April 3, 2018

Interactive mirror with voice control

At its flagship store in New York's Times Square, the fashion retailer H&M is testing an interactive mirror developed in...

May 31, 2018

AI receptionist greets customers in store

Maserati has fitted two of its dealerships in China with smart retail technologies from Alibaba in an effort to combine ...

May 2, 2018

Boarding with facial recognition

The German airline Lufthansa has installed biometric self-boarding gates in Los Angeles airport as part of a pilot proje...

March 28, 2018

Receiving shopping recommendations via a face scan

The fashion brands Jack & Jones and Vero Moda have opened up the first smart stores in China to be powered by facial rec...

January 26, 2018

Alibaba turns shopping into an experience

The Chinese retail giant Alibaba has opened cashless supermarkets called "Hema" all around the country to enable shopper...

February 6, 2018

Shopping assistant recognises customer's voice

The Chinese retail giant Suning has partnered with Emotibot to develop an AI-based shopping assistant called "Sue" which...

January 25, 2018

Real-time facial recognition in live videos

The companies NEC Australia and CrowdOptic have developed the monitoring system "NeoFace" which enables real-time facial...

January 16, 2018

Smart glasses help police with manhunts

The Chinese police force is pilot testing the use of smart glasses with facial recognition at Zhengzhou train station. T...

February 21, 2018

Shopping on eBay per face recognition

The online marketplace eBay is one of the first third-party providers to integrate the iPhone X's "Face ID" into its own...

November 29, 2017

Finding the right glasses via face scan on iPhone

The American glasses company Warby Parker uses the face scanner in the iPhone X to offer customers even more service. Th...

November 15, 2017

Face scanning replaces store checkouts

The Chinese retailer Suning has opened self-serving stores in Nanjing and Shanghai that deploy modern technologies. Cust...

November 23, 2017

Paying by facial recognition with Alipay

The Alibaba Group is currently using a store belonging to the KPRO franchise chain in Hangzhou to test the "Smile to Pay...

September 15, 2017

Facial recognition system replaces train tickets

The British research centre Bristol Robotics Laboratory has developed a facial recognition system that could put an end ...

August 11, 2017

Body cam for police recognizes faces in real time

Motorola Solutions has partnered with the AI specialist Neurala to develop smart body cams for police officers. The came...

July 27, 2017